Booking conditions of Baltazar Apartments (BA)
Here you will find our general conditions. The Terms apply to all bookings made through our website or made through third party channels. If you have any questions, please contact: firstname.lastname@example.org.
Ordering and confirmation
The number of apartments, price, check-in, washing and other services provided by Baltazar Apartment, hereafter BA, shall be stated in the confirmation. BA does its best to ensure that special requests are met, but cannot guarantee this. A booking is binding when it is confirmed and you have received a booking number. You will receive it on the email address or phone number you have provided. When ordering, you must provide your name, telephone number and email address. It is important that you provide the correct information so that we can send confirmation. To book an accommodation at Baltazar Apartment you must be at least 25 years old. Younger guest may stay at the hotel. In the confirmation email you will receive from us there will be a personal four-digit code that must be used to get around the hotel. Customers MUST NOT share this code with anyone.
Arrival and departure
Check in time is from 15:00 and check out is until 11:00 on departure day. If you do not show up and have not cancelled before the day of arrival you will be charged. (See cancellation)
The agreed amount must be paid by credit card, bank card, Vipps or bank transfer upon booking unless other terms are agreed.
Cancellation of accommodation units and other goods and services
After you have booked your stay, you will receive an e-amil with a booking ID that you can use to log in and change or cancel your stay. Changes or cancelations are made under the pane "Log in" in the top right corner.
All cancellations and changes to the booking must be notified and confirmed by BA to be considered valid. Custom conditions will apply when ordering through a third party channel. All booking through a third party channel must be cancelled through their website, follow the link.
Cancellation and changes of stays 1-30 days
Cancellation and changes of stays 30-90 days
For stays over 90 days
We reserve the right to cancel bookings in case of double bookings or other situations out of our control. If this occurs you will be notified and we will inform you if we have other alternatives we can offer you.
Use of the Apartments
Booked apartments are ready for check-in at 15:00 the day of arrival, and check out is at 11:00 departure day. The apartments can not be used beyond this time unless otherwise agreed with BA. If late checkouts occur, the customer is charged 100% of the debts per night without reservation. No guests are allowed to party in the apartments, and the security service has the right to reject any resident who violates these regulations. BA reserves the right to terminate the tenancy, or to refuse guests or occupants departure until they have refunded costs directly connected to breached regulations. BA is not a hotel for second hand business. BA reserves the right to enter the apartment under the rental conditions if needed. Natural situations will be: agreed cleaning, reported deficiencies/maintenance by the resident, water leakage, fire, damage or maintenance need is suspected.
Liability for damage
The customer is responsible for the damage inflicted on BA as a result of negligent or intentional behaviour by the occupant. In case of damage or defect during the stay, the customer will be charged for time spent and material costs. All apartments are non-smoking; violation will be fined NOK 5,000. Pets are not allowed in the apartment. Failure to follow these instructions will result in extra costs for cleaning. At checkout, the apartments must be handed over well maintained. Negligent use that requires cleaning (possibly cleaning) will be charged to the customer. BA is not responsible for any damage or loss of personal property during your stay.
We will treat any personal information in compliance with the Norwegian law and will only store information needed to execute our commitment to the customer. Customer information will not be handed over to third party unless agreed with the customer or legally required by law.
Complaints and conflict resolution
Guest complaints must be forwarded to BA in writing as soon as possible, and no later than the day of departure.
The parties are to try to resolve any conflict amicbly. If unsuccessful the buyer is to contact Forbrukerrådet for mediation between the parties. Forbrukerrådet can be reached via telephone number 23 400 500, or through their website www.forbrukerradet.no.
The European commission complaint portal may also be used if you wish to register a complaint. This is especially relevant if you are a consumer situated in another EU country. Your complaint may be delivered at this website: http://ec.europa.eu/odr. BA offer free wi-fi for all residents. The offer is a free of charge service that does not give guests or residents the right to a complaint.
Right of withdrawal
Since the agreement is regulated by Angrerettloven (§ 22 bokstav M), other rules of withdrawel can not be put to use. See higher up on this page for rules regardering cancellation.
Husleieloven does not apply in this specific agreement, cf. Husleieloven § 1-1 fjerde ledd. The guest approves that eviction can be carried out in accordance with Tvangsfullbyrdelsesloven § 13-2, tredje ledd alternativ b.
Since delievery is regarded as completed at the time of booking, and when the agreement has been sent, rules of cancelletion as stated in Forbrukerkjøpsloven § 41 do not apply to this agreement.